If you have any requests concerning your personal information or any queries with regard to these practices you can contact us using any of the methods listed at the bottom of this page.
The following provides detail about what information we collect from you and how it is used. Please read this policy in conjunction with our Terms & Conditions.
Your use of the Tennis iCoach website at www.tennisicoach.com signifies your consent to us collecting and using personal information about you, as specified below, in accordance with this Policy.
Who is collecting the information?
This website is owned and operated by ITF Licensing (UK) Limited, a UK-based subsidiary company of the International Tennis Federation. Under the terms of the UK Data Protection Act 1998 the Data Controller for all Personal Data displayed or collected via this Website is ITF Licensing (UK) Limited ("ITF") whose registered office address is Bank Lane, Roehampton, London, SW15 5XZ, United Kingdom.
What do we collect and why?
To access most of the content on the Tennis iCoach website you will need to register for an ITF ID and pay an annual Tennis iCoach subscription fee. Registration will require you to provide personal information about yourself (for example, your name, email address, nationality, and interests in tennis) so that we can identify you and provide you with a personalised Tennis iCoach experience. This information is "Personal Data" within the meaning of the Data Protection Act 1998.
It may be that some of the Personal Data you give us (for instance about your lifestyle or health) is "Sensitive Personal Data" within the meaning of the Data Protection Act 1998.
How do we use your personal data?
We will use your email address and password to uniquely identify you when you log in to the Tennis iCoach website and check that you have an active subscription to the Tennis iCoach website.
We may use your name and email address to uniquely identify you in our database so that we can provide support and assistance to you in your use of the Tennis iCoach website.
We may use your e-mail address to send you automated notifications to confirm payments that you make to us or to confirm other operations that are requested by you in connection with the use Tennis iCoach (such as password reminders).
We may use your e-mail address to send you details of other ITF website, services, or promotions that we think might be of direct interest to you. You will need to opt-in to receive these notices.
You may also opt-in to receive information, offers, or promotions from our partners - including other national or international tennis organisations, our sponsors or other commercial partners.
We require that you make payments to us to for full access to Tennis iCoach. You may make these payments online with a credit card or other payment method. All payments are processed by a third party payment service provider, WorldPay, and not by the ITF. The ITF does not receive any details of your credit card or payment method at any time and therefore does not store this information on its systems. All payment transactions are processed over a secured connection between your internet browser and WorldPay’s servers and are encrypted at all times. Your credit card details will not be passed to any 3rd party by WorldPay. For full details about how WorldPay process and safeguard your information please visit their website: www.worldpay.com.
How do we protect your information?
ITF is strongly committed to ensuring the security of any Personal Data we hold and preventing unauthorised access. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Data. Our security procedures mean that we may request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out of your account when you finish using a shared computer.
It may be necessary for us to maintain our details about you for a number of years. However, if your information is no longer required, we will securely destroy records containing personal information.
Accuracy of your information
If you discover that any information we hold on you is incorrect or out of date you may either correct the relevant information yourself via the "My Account" section of this website, or where this is not possible you should inform us of the changes that are required. We may ask you to provide proof of your identity and appropriate material to validate any changes before they can be made.
Access to your informantion
You may contact us at any time to obtain a copy of the information we hold about you. You will find our contact details at the bottom of this page. We may charge you a small fee to cover costs incurred in providing you with a copy of your information. We may also require proof of your identity to ensure that information is not disclosed about or to the wrong person.
Except as otherwise stated in this policy we will not disclose any Personal Data to any third parties unless required by applicable laws, courts orders, or government or regulatory authority rules and regulations (for example to prevent or detect crime).
We may produce aggregate statistics on website usage, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
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This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this policy
How to contact us
By email at firstname.lastname@example.org
By phone on +44 20 8878 6464
Or write to us at:
International Tennis Federation