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ITF tennis iCoach - Help
Please Note: The 1 Days FREE Membership option can only be used once. After you finish your 1 days FREE membership you will no longer have full access to the website. You can use your existing Username and password to Login to your Members page where you can upgrade your membership to the Full Tennis iCoach 1 years Membership to gain full unrestricted access.
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click here to send an email message.
If you can't remember your Login details you can click here and enter your email address and we will email you your Login details.
Membership Payment Help - This is a short tutorial that explains the process you go through after you complete the Tennis iCoach Membership form. You will be transferred to a secure PayPal page that accepts Credit Cards and if you have previously used PayPal before you can use your existing PayPal details - Click here to view a short tutorial.
Can I login to tennisicoach from any computer with my username and password, or am I limited to a single computer?
Yes, you can login to the tennisicoach from any internet-connected computer. However, we track how many different computers you Login from to prevent sharing of User Name and Password information. If you bought access to tennisicoach, and published your username/password somewhere on a public website or in the forum your account may be canceled. Tennisicoach counts different IP addresses used by each member account for a specified period of time. If configured IP limit is reached, it is counted as account sharing, and your account will be locked immediately.
What’s the best way to keep up to date on all the new content that is being added to tennisicoach?
We are always adding new content to tennis icoach. If you would like to be notified as new content is added, just ensure you enter a valid email address in your profile and we'll keep you informed as the new content comes online via our email newsletter.
Can I download the videos?
The videos can only be watched online as streaming video - they cannot be downloaded to a computer.
How do I contact your Customer Service or Technical Support Departments?
Click here to send an email to Customer and or Technical Support.
I have a 56k connection or the movies are very slow to load up.
Our videos are best viewed through a broadband connection, such as DSL or cable modem access. If you are connecting to the internet using a slower connection you can still view our videos, they will just take longer to download. Tip: If you wait until the entire movie downloads, which is visible when the play bar at the bottom of the movie turns gray, you can watch it without hiccups or interruptions.
Why does the video keep pausing?
Because we use progressive streaming and variable bit rate, sometimes the video starts playing a movie before it has cached enough content to play through without stopping. If you pause the video, and wait for more (or all) of it to download before you resume playing, it will play without pausing continually. You can tell how much of the movie clip has downloaded by looking at the controller bar. You will see the bar fill up with a gray line, from left to right, as the video downloads. Once the gray portion reached the right side of the controller bar, the movie is completely downloaded into your hard disk cache.
tennis icoach uses progressive streaming because of the following benefits:
-Guaranteed Quality (no matter how fast or slow your internet connection is, the picture quality is always the same)
-Improved Scrubbing (once a movie is downloaded fully, you can fast-forward or rewind to any part of the movie near instantly without resending the stream)
-Variable Bit Rate (Our videos use variable bit rate codecs, which allow use to offer higher picture quality than Constant bit rate movies of similar size. With Progressive streaming, we can offer you the enhanced quality that VBR provides.)
I received this error message: "Your browser cookies are not enabled. We require that cookies are acceptable in order to login. Please enable your browser cookies and then close and restart your browser to login".
To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the box "Allow sites to set cookies." Click OK.
In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.
In Internet Explorer (IE), go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.
Close and restart your browser. If you still receive the "enable cookies" message, check the the clock on your computer. Make sure the date and time are correct and then login again. This should resolve the problem.
What are the system requirements to view tennis icoach video?
tennis icoach recommends the following minimum systems specifications for playback:
Windows 2000 or XP
* 768Kbps or higher broadband connection
* 1GHz or faster Intel Pentium III processor
* 256MB of RAM
* Minimum 1GB of free hard drive space
* Flash Player 7 or higher (some players require Flash Player 8)
* Internet Explorer 6 or Firefox 1.5 or higher
Mac OS X 10.3.9 or later
* 768Kbps or higher broadband connection
* 1GHz or faster G4, G5, or Intel Processor
* 256MB of RAM
* Minimum 1GB of free hard drive space
* Safari 1.3 (Mac OS X 10.3.9), Safari 2.0.4 or higher (Mac OS X 10.4.7 or higher) Firefox 1.5 or higher
* Flash Player 8 or higher
Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if you computer does not meet the specs detailed above, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering.
Why isn't the tennis icoach player displaying on a web page?
Some corporate networks, firewalls, and ad-blocking software may prevent the player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.
How can I share a link to a specific video?
Use the Share This option behind the options button on the player. You can email the link though the player, or copy the link to your clipboard and paste in an email message or web page.
What does "Get Feed" do?
The Get Feed menu allows you to subscribe to a player using common RSS aggregation services. Subscribing to the RSS Feed for a player automatically alerts you when a new content is available and provides a short description of each video.
How can I subscribe to an RSS feed?
If you see your preferred RSS aggregator listed, simply click the badge to load a web-based RSS reader and subscribe. You can also copy the feed location by clicking "Subscribe Using Feed" or copy the feed location to the clipboard and paste it into your preferred RSS reader.
The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?
You can obtain the latest version of the Flash Player from Adobe.
The player is not displaying correctly or is displaying the wrong video. How can I fix this?
Your web browser may be displaying cached information. To clear your browser cache, perform the following steps:
Microsoft Internet Explorer
* Click on Tools -> Internet Options -> General
* Click the Delete Files button and then click OK
* Once the process completes, click OK to close the Options dialog
Firefox
* Choose Options from the Tools menu (or Preferences from the Firefox menu on the Mac).
* Click the Privacy icon, select Cache the Cache tab, and click Clear Cache Now.
* Click OK to close the Options dialog
Safari
* Choose Empty Cache from the Safari menu